سياسة الاسترداد

📦 Returns

• You have 14 days from the date of delivery to request a return.

• To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it.

  • It must also be in the original packaging with all tags, labels, and accessories.

Non-returnable items:

• Products that have been opened or used (for example, skincare, cosmetics, or personal care products).

---

💰 Refunds

• Once we receive and inspect your returned item, we will notify you via email or phone.

• If your return is approved, your refund will be processed to your original payment method within 7–14 business days.

• Shipping or delivery fees are non-refundable unless the item was defective or damaged upon arrival.

---

📮 Return Shipping

• You are responsible for paying the shipping cost for returning your item unless the product arrived damaged or was sent in error.
  

---

⚠️ Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.